How Event Surveys work in Chezie

Explanation of our event NPS survey feature.

Written By Toby Egbuna

Last updated 5 months ago

Event surveys in Chezie are automatically distributed to attendees when attendance data is captured. This article explains how the survey system works and what to expect.

When Surveys Are Sent

Surveys are automatically sent when attendance is captured in Chezie. This typically happens within 10-15 minutes of attendance being recorded.

Microsoft Teams Integration Events

For events using Chezie's Microsoft Teams integration:

Attendance capture depends on the permissions your IT team has provided to Chezie
As a fallback, you can always click the "Refresh Attendance" button in Chezie for Teams meetings and your attendance should pull up
Surveys are sent automatically after attendance is successfully refreshed
Company admins or group admins for the hosting groups can click "Refresh Attendance"

Zoom Integration Events

For events using Chezie's Zoom integration:

Attendance is captured automatically
Surveys are sent automatically once attendance data comes in

External Meeting Link Events

For events using other external meeting platforms (Google Meet, WebEx, etc.) or custom meeting links:

Attendance cannot be captured automatically since Chezie doesn't have access to these platforms
Surveys will only be sent after manually uploading attendance data

Survey Content and Customization

Currently, event surveys use standardized content and cannot be customized per event. However, we're working on improvements to allow custom event surveys in the future.

Coming Soon: We're also developing a generic surveys feature that will allow you to build custom drag-and-drop surveys for general use beyond events.

Survey Management

Timing

Surveys are sent automatically when attendance is captured
There is no option to customize send timing currently (this is planned for future updates)
Surveys do not automatically close and remain open indefinitely

Notifications

Event organizers do not receive notifications when surveys are completed
No alerts are sent to leaders when attendees submit responses (typical response rates are 10-20%)

Reminders

Additional reminder surveys cannot be sent through the survey system
You can send reminder emails through Chezie's standard email features associated with the event

Troubleshooting

Surveys didn't send after refreshing attendance for Teams events: This could indicate a technical issue. Please contact support for investigation.
Need surveys to auto-close: You can submit this as a feature request at https://chezie.featurebase.app/
Want to customize survey timing or content: These features are planned for future updates.

How to upload attendance for a past event

Have questions about surveys? Contact our support team at support@chezie.co or submit feature requests at https://chezie.featurebase.app/